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FAQ

Frequently Asked Questions
- I have forgotten my login or password!
- Can you help me find a certain product?
- Where do you ship?
- Do you ship guns to Canada / Australia / New Zealand / Singapore / Malaysia / Indonesia / Thailand?
- How do you ship?
- How much is shipping?
- Can you disassemble guns before shipping?
- Can you order parts for me?
- I want to know if a product is in stock?
- Can you email me when a product comes in stock?
- How will SB798 affect Californian customers?
- What currency are your prices?
- How do I pay?
- Can I pay 90 days later with BILL-ME-LATER?
- Do you take credit cards?
- How do I pay through PAYPAL?
- I do not have a credit card - how do I perform a wire transfer?
- What happens if I receive a faulty or malfunctioning product?
- What is your return policy?
- Is airsoft legal where I live?
- Can you paint guns 2-Tone for UK?
- Can you ship to UKARA registered members?
- How long will orders take to reach me?
- What guarantees are offered?
- What is your privacy policy?
- Will I be charged import taxes or duties?
- Why should I buy from RedWolf Airsoft Specialists?
- What are Wolf Points?
- What do your AEGs come with?
- How many chargers do I need to buy?
- Do you sell second-hand guns?
- Should I reuse BBs?
- Can you upgrade / power-up guns?
- How loud are airsoft guns?
- How strong is the recoil on airsoft guns?
- How do you handle orange paint and trademarks for the US?
- I live in the USA and don't want my trademarks removed, nor do I like the orange paint. Can you ship the guns to me without removing trademarks and painting the barrel?
- My order was shipped by UPS and the parcel delivery is delayed. Is there a UPS number I can call to check on it?
- How to calculate Joules and FPS?
- Do you wholesale?
- Do you have a telephone number or fax number to take orders?
- Are there times during the year which you are closed for business?
- I've sent many emails to you but have not gotten a response. What's going on?
- I am visiting Hong Kong soon. How do I get to your shop?
 
I have forgotten my login or password!
Please click here to retrieve your login password.
CLICK HERE If that does not work, contact us or email webmaster@redwolfairsoft.com to ask for your login and/or password.
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Can you help me find a certain product?
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Where do you ship?
We ship all over the world; from Alaska to Russia. For countries where there exist requirements regarding the appearance of airsoft guns, we will perform the appropriate modifications prior to shipping.

For countries where airsoft is illegal, shipping is at the customer¡¦s own risk and RedWolf Airsoft Specialists will not be held liable for seizures by customs. Please note that we do not ship to Singapore, Malaysia or Australia.

Please note that we do NOT ship to P.O. Boxes or Military A.P.O. boxes by Express Courier Mail.
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Do you ship guns to Canada / Australia / New Zealand / Singapore / Malaysia / Indonesia / Thailand?
For Canada, and Australia, we can only ship accessories and combat gear to you, no complete guns.

For New Zealand, you may only import SEMI-AUTO guns. You can inquire with us on whether we can convert the gun you want into semi-auto mode (for a fee), although not all guns can be modified in this manner. Many guns on our website already have this modification option. If you see a gun that does not have this option yet, ask us by email.

For Singapore, airsoft is very much out of the question and are banned, unless you have special government approval or authorization to import. We can ship non-Airsoft specific items like scopes, gloves, masks, but we cannot ship complete guns, upgrade kits of other parts that are designed to go into Airsoft guns. You may inquire with us about resellers in these countries that may be able to sell Airsoft guns to you.

For Malaysia and Thailand, we can ship non-Airsoft specific items like scopes, gloves, masks and upgrade kits to you. You may inquire with us about resellers in these countries that may be able to sell Airsoft guns to you.

Indonesia is legal but we cannot ship Airsoft guns directly to end-users. You may inquire with us about our resellers in Jakarta and Surabaya.

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How do you ship?
For orders paid by credit card, we ship using Express Delivery service that requires a signature for delivery. This includes EMS (Speedpost), FEDEX, DHL, UPS, and TNT. For different countries, we use the most efficient and reliable company to ensure you get your order without hassle from customs. If you pay by Wire Transfer, then you can also select the option of shipping by regular Air Mail or Ocean Surface mail (which is cheaper but takes much longer).
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How much is shipping?
That depends on what you are ordering since shipping costs are highly sensitive to weight and dimensions. The heavier and larger your order is, the more it will cost to ship. However, there are economies of scale and shipping cost per kilogram decreases as the package gets heavier. As such, the per gun shipping cost is more expensive for one gun than if you ordered two guns. It's always more cost effective to ship more in one package than to ship separately.

We use a variety of express mail services - including DHL, UPS, TNT, and Speedpost. We will elect the lowest cost and most reliable service for your location.

If you have friends who live near you, and would like to order as well - you can suggest batching everything into one order to save on shipping costs for everyone.

The total shipping cost is calculated automatically for your order when you check-out your shopping cart from within our online store.
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Can you disassemble guns before shipping?
In general we do not disassemble guns prior to shipping. Some customers ask us to do this for certain countries where Airsoft is illegal. However, we cannot guarantee that all packages will make it to you successfully so in general, we do not encourage trying this. Additionally even if all parts did make it through, you may not be able to put the gun back together properly. So our short answer to this question is general "no".
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Can you order parts for me?
Yes we can order parts for your gun.
Please look in the manual for you gun and find the EXACT part number and email us. Then we will request our purchasing department to order it for you.

Unfortunately due to the number of requests for parts, we cannot email everyone individually when the parts come in. So kindly just check our website about 2-3 weeks after your request to see if the part has been uploaded to our site.
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I want to know if a product is in stock?
Our stock status on our website is real time. If our website shows the ADD TO CART button next to a product, that means the product is physically in stock and sitting in our warehouse, and ready to be shipped to you immediately.

If you see the words "Out of Stock" on our website next to a product, that means the product is not in stock.
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Can you email me when a product comes in stock?
Our website has a STOCK ALERT function.

In order to see the Stock Alert button for the product that interests you, please sign into your account on our site. Then you will see the yellow Stock Alert link. Please note that you will only see this link AFTER you log into your REDWOLF account.

Once you click on it, we will email you when the product comes back in stock. We will email you at the address that is under your registered account.
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How will SB798 affect Californian customers?
SB798 is a new proposal to require all Airsoft guns in California to be painted in bright colors. Before the law is passed, we are still able to ship complete guns to Californian residents. US Customs is seizing many shipments from other retailers even before the law is enacted, but we are still able to ship to you successfully at the present time.
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What currency are your prices?
US dollars. If you are living in another country, use our currency converter to find out what the prices are in your local currency.
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How do I pay?
There are various methods of payment including credit card, International Money Orders (IMO), Bank Drafts and direct bank-to-bank wire transfer. For large orders, wire transfers make the most sense and we are willing to offer a discount. RedWolf Airsoft reserves the right to insist on wire transfers depending on the dollar amount and the country in question.

Note that IMOs and Bank Drafts require 30 days to clear and we will only ship out your order after that has occurred. As such, we recommend you use credit card if you simply cannot wait.

Please note that we do not accept personal checks.

Click here to learn about different payment options available to you.
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Can I pay 90 days later with BILL-ME-LATER?
Paypal offers BILL-ME-LATER service to qualifying USA residents.
If you live in the USA, then you may qualify for PAYPAL's BILL-ME-LATER program. Simply sign up for Paypal and when you check out, you will see a "BILL ME LATER" option. This option allows you to pay for your purchase 90 days later. We will ship your order immediately and PAYPAL will bill your credit card 90 days later!

To learn more about BILL-ME-LATER from Paypal, visit : PAYPAL's BILL ME LATER SITE.
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Do you take credit cards?
Yes! We take VISA & Mastercard directly and securely online. We do NOT store your credit card information on our site so your information goes directly to the bank. Prior to using your credit card with us, it's best to inform your bank that you intend to make international charges on your card to avoid problems with your bank authorization. Please note that we can only send the purchased products to the cardholder's billing address. RedWolf has the right to ask for further information to validate the legality of the transaction.

We also take payment through Paypal. You can thus use Visa, Mastercard, Discover, and American Express. Credit card information is processed through SSL for security.

How to pay by credit card
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How do I pay through PAYPAL?
Simply place an order on our site and select PAYPAL as you desired form of payment. You will be taken to the Paypal website automatically at the end of your checkout process.

Step-by-Step Guide To Using Paypal.
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I do not have a credit card - how do I perform a wire transfer?
Wire transfers offer an effective way of paying when you are making a large purchase. SPECIAL NOTE: Due to new changes in international banking regulations, Hong Kong banks no longer accept wire transfer payments from certain countries (e.g. Croatia). Please take note. In this case, credit cards and PAYPAL are your options.

If Airsoft is officially legal in your country, then you will also enjoy a 4% discount off the product price of your order. Note that the discount does not apply to shipping fees or other upgrade service charges. However, if Airsoft is not technically legal in your country (as deemed by your country's customs department), then Wire Transfer is your only option for payment and the 4% discount does not apply for you.

Step-by-Step Guide To Wire Transfers
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What happens if I receive a faulty or malfunctioning product?
Our team of professional customer service representatives will be glad to assist you. You need to email service@redwolfairsoft.com with your order number for a return authorization. If the product in question is an airsoft gun, you can likely send it to one of our regional service centers for repair. Otherwise, please fill out the Return Product Form and include a copy along with your returned shipment to us.
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What is your return policy?
We accept returns for store exchange credit. A 20% restocking fee is levied on returned items.

Full Return Policy Details.
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Is airsoft legal where I live?
Airsoft is legal in many countries, though their legality is still hotly disputed in others.

Legality of Airsoft and What Options Exist For Me?.
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Can you paint guns 2-Tone for UK?
Yes we can spray paint half the gun neon green if you require for importation into the UK (only required if you are not a registered UKARA member). This will incur a cost though. We'll need to check with our technicians to see how much it would cost (shouldn't be much). Please let us know which particular model you are interested in, and we can add the two-tone upgrade paint job to the list of options for that gun.
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Can you ship to UKARA registered members?
If you are a UKARA registered member, then we can ship to you without any problems. After you place your order online with us, one of our customer service representatives will email you and ask for your UKARA number. Once you provide it, we will look into the UKARA database to confirm your details. Once confirmed, we will ship your gun to you along with your UKARA number in the shipping invoice so that customs can check it.

Let me know if you have any additional questions. The good news is that we can ship any gun to you without any problem.
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How long will orders take to reach me?
On business days, we typically ship out the order within 24 - 48 hours for standard items, and within 3-7 days for orders requiring upgrades or modification work. NOTE that this is for orders received on business days. If you place an order on Friday night or Saturday, then the order will not be processed until Monday (following business day).

Once it leaves our office, add to that the time for express mail delivery and customs clearance (which can add anywhere from 2 to 5 days), you should expect to receive your order within 5 to 10 days of payment. Please note that if you place your order with us during a holiday, it will not be processed until the next business day when we are back. Some holidays like Easter, Christmas, New Years, Chinese New Years can add a 3 day delay to your order processing time since all the post offices are closed.

If you have chosen upgrade work to be performed on your gun, please expect 1-5 days for modifications and testing before we ship out. Thorough testing will avoid problems once the gun makes it's way around the world to you!

While RedWolf Airsoft cannot guarantee delivery times, we strive to process orders as soon as we receive them. International delivery time may vary, particularly during holiday seasons such as Christmas.

Please note that our shipping department does not operate on public holidays or when severe tropical storms affect Hong Kong's shipping and postal service. Note that on these occasions, post offices are usually closed for business as well.
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What guarantees are offered?
Unless airsoft is illegal in your country, we offer a MONEY-BACK guarantee that you will receive your order and that customs does not seize it. If a seizure does occur, we give you your money back or ship a replacement!

We do not offer a guarantee on the products themselves since improper use can break a product very quickly. That's why you should read the instructions carefully before using your product. Should you find damage or problems with your purchase, please contact us within 24 hours for immediate action.

If an agreement has been reached for you to return any damaged or malfunctioning goods, You, Yourself are required to bear all shipping fees for all shipments incurred by any returns to RedWolf Airsoft.

Please note that we do not recognize technicians outside of our in-house staff, so items that have taken to 3rd party Airsoft technicians, or you yourself to disassemble or repair will not be covered by RedWolf Airsoft.

We cannot offer warranty periods beyond that since we cannot control how the gun or accessories are used.

Any problem reports made after 24 hours will not be honored by RedWolf Airsoft.

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What is your privacy policy?
We treat your personal information with the utmost respect. Please view our Privacy Statement.
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Will I be charged import taxes or duties?
Some countries will tax imported goods and this may apply to you. However, even this is not consistent for every state or region within each country, and the shipping company will also make a difference as to whether tax is charged or not. Taxation and import duties also might not be applied if customs does not inspect your package.

However, please understand that in some cases, your country may elect to charge a tax on items you order from RedWolf Airsoft. We have no control of this. If your government requests that you pay tax on your purchase, you must pay it to receive the product. We are not responsible for paying your taxes. Please read our Customs Duties and Taxes statement before you purchase. If an order is returned to us due to your refusal to pay import tax, we will charge a 20% restocking fee if the order is returned to us as a result. The shipping fee will also NOT be refunded. Kindly ensure you understand this policy before purchasing from us.
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Why should I buy from RedWolf Airsoft Specialists?
If superior service rivaling that of major online retailers and reasonably priced airsoft products is what you're looking for, then you have come to the right place. Our AEGs are priced equal to, and in most cases lower than, the manufacturer's suggested retail price (MSRP). Our proximity to Japan and our relationship with direct distributors and manufacturers in the ASEAN region alike allow us to keep costs low - and hence translate into savings for you. Our emphasis is on service and we are known for our caring attitude to do top notch work on removing trademarks for the US market. Our relationship doesn't end with the customer paying...rather, that represents the beginning. Today's economy has evolved into a global one where geographical barriers no longer enable strategically located retailers to charge unreasonable prices for imported products. With the efficiency of overnight mail and a diverse array of digital payment methods, which country we serve you from shouldn't mean anything. The value we can bring to you, however, means the world.
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What are Wolf Points?
You accrue Wolf Points every time you buy from RedWolf Airsoft. Wolf Points can be used to redeem free gifts. Note that you cannot use accrued Wolf Points immediately on the same transaction that you earn them on. You will be allowed to redeem Wolf Points for gifts on the next purchase.

For every dollar spent, you will earn one Wolf Point. A list of gifts that you can redeem will be visible upon logging into your account.
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What do your AEGs come with?
Each electric gun comes with the following:
  • 1 standard magazine (except for selected guns like the CAR-15 and Beta-Spetsnaz. Please see "capacity" for each model.)
  • 1 small pack of 0.25 BBs
  • 1 BB loading
  • 1 barrel clearing and cleaning rod
  • Manual with both Japanese and English instructions. (Please notice exceptions for other manufacturers than Tokyo Marui.)
  • Manufacturer Brochure
  • Selected guns also come with tools for sight adjustments and tracer adapter where applicable
Batteries and chargers are sold separately and can be purchased through our accessories section. In some promotional offers, batteries and / or chargers are included with the gun and those apply on a case by case basis. One charger is all you need to support your entire selection of guns so we do not feel it is necessary to package it with every gun you buy! Don't be fooled by other retailers into buying a charger for each of your AEGs.
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How many chargers do I need to buy?
You only need one charger to power your entire AEG collection. Don't be fooled by other retailers that make you think you need to buy one charger for each AEG.
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Do you sell second-hand guns?
From time to time. We will post these as they become available.
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Should I reuse BBs?
Don't reuse BB's unless you want to wreck your gun very quickly. Used BBs may contain cracks and deformations that may ruin your gun.
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Can you upgrade / power-up guns?
Yes we do. If an upgrade option is available on a particular gun, you will be allowed to select it while browsing our shopping cart. Note that when you opt for an upgrade on an AEG, we usually include the appropriate battery on the upgrade to prevent you from selecting an inappropriate battery that would render the gun inoperable.

If you see a gun you like but there is not upgrade option, contact us and request for upgrade options. We will consult our engineers and add all available upgrade options for that gun immediately.
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How loud are airsoft guns?
Gas blowback guns typically sound similar in nature and loudness to popping a fully inflated balloon. AEGs are a little bit quieter and almost sound like a hammer smashing loudly on a plank of thick wood. No airsoft gun can possibly match the loudness of a real gun.
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How strong is the recoil on airsoft guns?
AEGs typically generate little to no recoil. You can feel an intense vibration when firing in full-auto mode. Recoil is present in gas blowback guns and handguns will generally kick in your hand when fired in semi or full auto mode. Keeping your aim will require a strong grip as the gun kicks up. However, the recoil is far far softer than a real gun. While the recoil on a real gun is strong enough to lift your arm entirely, a strong kick on an airsoft pistol will only kick and pivot your wrist.
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How do you handle orange paint and trademarks for the US?
US Federal law requires a bright orange tip on all airsoft guns. All real gun trademarks are also illegal and must be permanently removed from the gun's body for import. Failure to comply with these legal requirements can mean confiscation by US Customs, and you will never receive your order. Please note that RedWolf's 100% money-back delivery guarantee only applies if you allow us to comply fully with US law.

How Orange Painted Barrels Are Handled For US Customers
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I live in the USA and don't want my trademarks removed, nor do I like the orange paint. Can you ship the guns to me without removing trademarks and painting the barrel?
If US customs sees a gun that doesn't have the painted barrels and trademarks removed, US customs WILL confiscate your gun. If you really want the trademarks and no barrel paint, we would be happy to help you but we cannot be held liable in the event of a seizure. Please note that trademarks may be illegal in your country and you may be committing an offense by importing an Airsoft gun with trademarks on them. It is your responsibility to check whether you may be liable to problems by importing an Airsoft gun with trademarks on them into your country. We do NOT recommend it and always suggest you comply with the law in your country. In this case, you MUST pay for your order using WIRE TRANSFER. We do not accept credit cards or PAYPAL for special requests to leave off the orange paint or to leave trademarks on guns!

If you allow us to perform proper trademark removal and barrel painting, we guarantee that you will receive your order or your money back!

If you are using airsoft guns for theatrical purposes or intend to keep them on private premises throughout their entire life on use, then removal of the orange paint requires some paint thinner, a rag, and some patience for removal. We however do not recommend removing the orange paint if the airsoft guns will be displayed in public. That is a violation of US Federal law and you would be liable to criminal charges.

Click here for more information on orange flash hiders.
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My order was shipped by UPS and the parcel delivery is delayed. Is there a UPS number I can call to check on it?
If your order was shipped by UPS and delivery to you has been delayed, you may contact your local UPS office directly to inquire. UPS provides toll free numbers in the countries listed below. Please have your tracking number ready when you call them.

Country Name: Finland -- Toll Free Number:0800-1-877-877
Country Name: Germany -- Toll Free Number:0800-882-6630
Country Name: USA -- Toll Free Number:1-800-782-7892
Country Name: Canada -- Toll Free Number:1-800-742-5877
Country Name: United Kingdom -- Toll Free Number:08457-877-877
Country Name: Belgium -- Toll Free Number:0800-12828
Country Name: Spain -- Toll Free Number:900-102-410
Country Name: France -- Toll Free Number:0800-877-877
Country Name: Norway -- Toll Free Number:0800-33470
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How to calculate Joules and FPS?
Joules measures the energy of a BB as it is fired and impacted upon its target. Joules accounts for both the speed and weight of the BB to caculated total energy of impact.

Velocity, or Feet Per Second (FPS) as it is usually referred to, simply measures the speed of the BB without taking into account its weight.

If you know the Joules rating of your gun and want to calculate the equivalent FPS, you will need to use a standard mathematical formulate to make the conversion.

View The Joules and FPS Equation
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Do you wholesale?
Yes, please inquire with us. We currently supply many retailers worldwide. Special pricing is available. Please fill in our Wholesale Contact form by clicking on the relevant link on the navigation bar on the left, or email wholesale@redwolfairsoft.com
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Do you have a telephone number or fax number to take orders?
While we do not take phone orders, we do take fax orders. Please click on ABOUT US from the navigation menu on the left for contact information.
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Are there times during the year which you are closed for business?
Yes, we observe all major holidays. During these days, we will post a notice on our main page informing customers of this. Basically when the post office is closed, we are unable to ship our products out. You can send us orders and these will be processed on the first business day following the holiday in the order in which they were received.
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I've sent many emails to you but have not gotten a response. What's going on?
Please be sure to send to our sales@redwolfairsoft.com address and do not send order inquiries to our webmaster@redwolfairsoft account. If you sent your inquiry during a public holiday or a weekend, please expect an answer by the following business day.

Also beware that some mail servers block our email address. If you have not received a response from us for a long time, consider mailing us from a Hotmail or Yahoo email account, or you can call our office directly.
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I am visiting Hong Kong soon. How do I get to your shop?
Our shop is only for wholesale customers, not opened for retail. The best way to get to our shop is via the local Mass Transit Railway (MTR) underground subway system. View the instructions to our store
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